Spare Parts Delivery & Returns
All orders placed before 8 am (CET) will be shipped out on a same day. We do hold most of our spare parts in fulfilment warehouse with 12 PM cut off (CET) so you might receive your parts faster than expected.
Please email us at email@example.com if you would like to know when your order will be delivered, otherwise you will receive fulfilment notification on the day of dispatch.
We only ship Monday through Friday. Any in-stock orders placed Friday through Sunday will ship the following Monday. We do not ship out during public holidays.
We provide free delivery for all of our EU customers when order value is higher than 79.99 EUR. For lower value orders, postage is calculated at the checkout and depends on the total order value (postage charges go lower progressively).
- Poland (DPD, GLS) - 24 hours
- Germany, Czech Republic, Slovakia, Lithuania (DPD, DHL) - 2 working days
- Spain (Envialia) - 4-6 working days
- Belgium, Holland, United Kingdom (DPD, Bpost, PostNL, DPD, Royal Mail) - 2-3 days
- Austria, Estonia, Hungary, Latvia, Luxemburg (DPD) - 2-3 working days
- France, Italy (Colissimo, SDA) - 4-6 working days
- Denmark, Sweden, Ireland, Finland (DPD) - 3-4 working days
- Bulgaria, Croatia, Greece, Portugal, Romania, Slovenia (DPD) - 4-6 working days
- Cyprus, Malta (FedEx) - 2-3 working days, not included in free shipping promotion (any order fee is 39.99 EUR).
Currently we do not offer shipping outside mainland EU.
If you change your mind while the order is still in progress, please email us as soon as possible at firstname.lastname@example.org. Make sure to include your order number in the subject.
We will be able to cancel your order only if it was not dispatched yet. Please note that for most spare parts orders we use fulfilment providers and transaction cannot be cancelled due to automatic process.
If you change your mind and would like to return a product purchased from myBESTscooter, you may ask to do so within 14 days of the delivery date for a refund (to your original form of payment only). Please contact us at email@example.com if you would like to start the return process, quoting your order number and the reason for returning.
Normally, all returns for non-defective reasons are subject to a restocking fee up to 30% (to cover the loss of value of the goods supplied if the loss is the result of unnecessary handling by you). Returned products must be undamaged, clean, and in otherwise new condition with no missing contents.
For all 'changed mind' returns shipping must be prepaid and insured. Any shipping charges incurred when returning product to myBESTscooter are the responsibility of the customer unless the product is returned because of defective reasons.
Additionally, if you choose to use our return label (supplied with each package), total fee of 9,99 EUR will apply.